Introduction
Welcome to the 465 (465.plus) platform. We believe your privacy is a fundamental right — not just a legal obligation. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the steps we take to keep it safe.
This policy applies to all users of the 465.plus website and mobile application. By using the platform, you are considered to have accepted this Privacy Policy — so we recommend reading it in full before you get started.
In summary: We never sell your data to third parties. Your information is used solely to improve our services and to meet legal requirements.
What information we collect
We collect several types of information needed to deliver the best gaming experience:
| Type of Data | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Email, phone number, address | Account communications and security alerts |
| Financial information | Mobile Banking/Nagad number, transaction history | Deposits, Withdrawals & AML Verification |
| Device & Technical Information | IP address, browser, device model | Security Monitoring & Fraud Prevention |
| Gaming activity | Bet history, wins/losses, session duration | Responsible Gaming Monitoring |
| Cookies & tracking | Session cookies, preference settings | Personalized Experience & Performance |
We collect only the information that is strictly necessary. No excessive or irrelevant personal data is gathered.
How we collect information
465 collects your information through several methods. Each approach is transparent and based on your consent.
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Directly from you: Information you provide during registration, KYC verification, and when contacting support.
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Automatically: Your device, browser, IP address, and gaming activity are automatically recorded while you use the platform.
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Cookies and tracking technologies: Cookies, pixels, and local storage are used during website visits.
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Via Third Parties: Limited data is received from payment providers (Mobile Banking, Nagad) and identity verification services.
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From Analytics Tools: An internal analytics system used to monitor platform performance.
Why We Use Your Data
Collected data is used for specific and legitimate purposes. At 465, each use of your data has a distinct legal basis in accordance with our privacy policy:
For registration, login, password recovery, and profile updates.
To ensure deposits, withdrawals, and bonus distributions are processed correctly.
To detect suspicious activity and keep your account secure.
To monitor gaming behavior and provide support to at-risk players.
To inform you about relevant bonuses and promotions (with your consent).
To meet AML, KYC, and government regulatory reporting requirements.
Cookie policy
465's website and app use cookies and similar tracking technologies to enhance your browsing experience and keep the platform running smoothly.
| Cookie types | Purpose | Duration |
|---|---|---|
| Essential cookies | Login sessions, security tokens | Deleted at end of session |
| Functional cookies | Language preference, theme settings | Up to 1 year |
| Analytics Cookies | Usage statistics, performance | 30–90 days |
| Security Cookies | CSRF protection, fraud detection | Deleted at end of session |
You can block or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.
Data Security
465 uses industry-leading technology and practices to protect your data. Our security framework is built in multiple layers so that if one layer is compromised, the others remain intact.
SSL/TLS encryption
All data transmissions are protected with 256-bit SSL encryption — no one can intercept or read your data in transit.
Password Hashing
Passwords are never stored in plain text — bcrypt hashing is used.
Two-Factor Verification
Add an extra layer of security to your account with Two-Factor Authentication (2FA).
24/7 Monitoring
Systems and transactions are monitored in real time — any unusual activity is flagged immediately.
Secure Servers
Data is stored in ISO 27001-certified data centers — with regular security audits conducted.
Regular Audits
Independent third-party security experts conduct regular penetration tests and security assessments.
Your rights
Under 465's Privacy Policy, you have the following rights over your personal data. Contact our support team to exercise any of these rights.
Right to Access Your Data
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
You may request correction of any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data in certain circumstances — unless a legal obligation requires us to retain it.
Right to Restrict Processing
The right to request that your data not be used for specific purposes.
Data Portability
The right to export your data in a standard, portable format.
Right to object
You may object to marketing communications and automated decision-making.
To exercise any of these rights, contact us at: [email protected] — Requests are typically responded to within 30 business days.
Data Retention Period
We retain your data only for as long as necessary. Each category of information has its own retention period, determined by legal requirements and legitimate business reasons:
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Account information: For a minimum of 5 years while the account is active and after closure — in accordance with AML regulations.
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Transaction Records: 7 years from the date of the last transaction — in compliance with financial regulatory requirements.
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KYC documents: 5 years from the date of verification or 5 years after account closure — whichever is longer.
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Gaming logs: Up to 2 years — for responsible gaming monitoring and dispute resolution.
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Cookies and session data: Automatically deleted at the end of a session or within 90 days, whichever comes first.
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Support Contact: Retained for up to 3 years from the date of last contact.
Minor protection
The 465 platform is strictly for users aged 18 and above. We do not knowingly collect information from minors, and our services are not intended for them.
Age verification is mandatory at registration. If a user is found to be under 18, their account will be immediately closed and any collected data deleted as soon as possible. If a parent or guardian suspects their child is using this platform, please contact our support team right away.
For parents: If your child has accidentally created an account, contact us at [email protected] and we will resolve it promptly.
Policy Updates
This privacy policy may be updated from time to time due to business changes, legal updates, or technical improvements. Our policy on changes:
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Important changes: You will be notified by email or on the platform at least 30 days before any changes take effect.
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Date updated: The date of the most recent update will always be displayed at the top of this page.
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Previous Version: Previous versions of the Privacy Policy are available from support upon request.
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Consent: Continued use of the platform after any changes takes effect constitutes your acceptance of the updated policy.